Un passage sur les DRMs
Once a company owns the right to decide which software you can run, there's no limit to the ways it can extract rent from you. Blocking you from changing your device's software lets a company run overt scams on you. For example, they can block you from getting your car independently repaired with third-party parts.
Le dieselgate de Tesla:
The root of the deception is very simple: Tesla mis-sells its cars by falsely claiming ranges that those cars can't attain. Every person who ever bought a Tesla was defrauded.
But this fraud would be easy to detect. If you bought a Tesla rated for 353 miles on a charge, but the dashboard range predictor told you that your fully charged car could only go 150 miles, you'd immediately figure something was up. So your Telsa tells another lie: the range predictor tells you that you can go 353 miles.
But again, if the car continued to tell you it has 203 miles of range when it was about to run out of charge, you'd figure something was up pretty quick – like, the first time your car ran out of battery while the dashboard cheerily informed you that you had 203 miles of range left.
So Teslas tell a third lie: when the battery charge reached about 50%, the fake range is replaced with the real one. That way, drivers aren't getting mass-stranded by the roadside, and the scam can continue.
But there's a new problem: drivers whose cars are rated for 353 miles but can't go anything like that far on a full charge naturally assume that something is wrong with their cars, so they start calling Tesla service and asking to have the car checked over.
This creates a problem for Tesla: those service calls can cost the company $1,000, and of course, there's nothing wrong with the car. It's performing exactly as designed. So Tesla created its boldest fraud yet: a boiler-room full of anti-salespeople charged with convincing people that their cars weren't broken.
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When a Tesla owner called this boiler room, the diverter would run remote diagnostics on their car, then pronounce it fine, and chide the driver for having energy-hungry driving habits […]
The drivers who called the Diversion Team weren't just lied to, they were also punished. The Tesla app was silently altered so that anyone who filed a complaint about their car's range was no longer able to book a service appointment for any reason. If their car malfunctioned, they'd have to request a callback, which could take several days.
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The diversion team had a 750 complaint/week quota: to juke this stat, diverters would close the case for any driver who failed to answer the phone when they were eventually called back. The center received 2,000+ calls every week. Diverters were ordered to keep calls to five minutes or less.
Eventually, diverters were ordered to cease performing any remote diagnostics on drivers' cars: a source told Reuters that "Thousands of customers were told there is nothing wrong with their car" without any diagnostics being performed.